All orders are shipped via trusted carriers, including UPS, FedEx, and Canada Post. Once your order has been carefully packed and dispatched, you’ll receive a confirmation email with a tracking number so you can follow its journey.
Shipping and Returns
Shipping Methods
Processing Time
and Shipping Costs
Standard items typically ship the next business day after your order is placed. Shipping costs are calculated at checkout based on your location and the size of your order.
International
Shipping
We currently ship within Canada and the United States only. Please ensure your shipping address is accurate to avoid delays. If you have any questions about shipping times or special delivery requests, feel free to reach out before placing your order.
All Edwin McQueen leather goods are handmade with exceptional care and craftsmanship.
We take every measure to ensure that the items listed on our site are in stock and ready to ship the next business day. While each piece reflects the quality and attention to detail of artisanal work, our streamlined process allows us to deliver quickly without compromising on excellence.
Returns & Exchanges
We take pride in the quality of our products. If you're not satisfied, we’re here to help.
- Return Window: You may return items within 14 days of delivery for a refund or exchange.
- Eligibility: Items must be unused, in original condition, and in original packaging. Custom or personalized items are non-refundable unless defective.
- Return Process: To initiate a return, please contact us at with your order number and reason for return.
**We do not refund shipping costs** - Refunds: Once we receive and inspect your return, we’ll notify you and process your refund within 5–7 business days. Refunds are issued to the original payment method.
- Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days of receipt. We’ll make it right.
